Support

1. Get in touch

Write to hello@jiaksimi.ai about anything — a bug, a place we have got wrong, an account problem, or an idea. We reply within 3 working days.

Or from inside the app: Profile → the settings icon → Send feedback, with an option to send it anonymously.

Reporting something broken? Three things help us find it fast:

• Your app version — the small v1.9.2 at the bottom of the Settings screen.
• Your phone — iPhone or Android, roughly which model.
• What you tapped just before it happened. A screenshot is worth a lot.

2. About the picks

What do Strong, Good and Fair mean?

The ring on each card — our read on how well a place suits your palate. Strong is one we think you will really enjoy, Good is a solid bet, Fair is worth knowing about but further from your usual taste. It is not a rating and not an average of other people’s opinions: two people can open the same card and see different bands, which is the point.

My cards show a ? instead of a band.

We do not know your taste well enough yet to say anything honest. Tap the ? for the two ways to fix that: take the taste quiz, or rate around ten places you have already eaten at.

A pick was wrong for me. Can I tell you?

Yes, and it changes what you see next. Every card has four buttons — TRIED, HIDE, GO, TRY. Tap HIDE and pick a reason. Nothing vanishes for good: hidden places live under Settings → Hidden places.

Why isn’t my favourite place here?

Because we have not added it yet — we start from a hand-checked catalogue, not everything on the map. Add it in about a minute from the Jiak List tab, using the ＋ button in the top right. Be among the first to add a verified place and you earn a Pioneer crown.

The opening hours or address are wrong.

Tell us and we will fix it centrally, so it is right for everyone rather than just for you.

3. Your account

How do I change my diet, or add an allergy?

Profile → the settings icon → Dietary & allergies, at any time.

One thing we would rather say plainly: allergies are a warning, never a filter. Jiak Simi will never tell you a dish is safe for you, because we cannot know what happens in a kitchen. Always check with the restaurant.

Do I need an account?

Not to try it — you can take the quiz, get picks and save places first. An account is what keeps your Jiak List safe and lets it follow you to a new phone.

How do I delete my account?

From inside the app or by writing to us. It is immediate and permanent, and the Delete your account page explains exactly what goes and what does not.

What do you do with my data?

It is all in the Privacy Policy — what we collect, who processes it, how long we keep it. The rules for using the app are in the Terms of Use. Want to know what we hold about you before deciding anything? Just ask.

4. Restaurants, press and collaborations

Same address — hello@jiaksimi.ai reaches the same person.

• Run a restaurant or stall? Claim your listing, correct what we say about it, or have it removed.
• Writing about us? Happy to help with the story, the design process, or artwork.
• Want to build something together? Jiak Simi is a solo project and open to good conversations.